Returns and Exchanges
We want you to be completely satisfied with every item you order from Alphabox.
Our Standard Policy
If you are not satisfied with an item that you have purchased but have not yet worn, you may return the item within 30 calendar days from the shipping date for a full refund.* You may also exchange the item for a different size or an item of equivalent value. All requests must be sent to us at firstname.lastname@example.org with your order number.
All items must be in unworn condition with original packaging.** Due to the nature of the products we sell, we cannot accept back products that have been worn. Once we have received your returned product, we will refund or ship the exchanged item within 10 business days. Please note, however, that depending on where you live, the time it may take for your exchanged item to reach you may vary.
*Returns and exchanges can only be processed for items paid in full price. Sale or discounted purchases are final sale.
**If we receive from your returned package a product that has been worn or without its original packaging, your return/exchange will not be processed and we will not resend the product back to you.